CUIC

Credit Union

Insurance Consultants

0191 257 6069

Complaints

Our aim is always to provide our customers with a first-class service. If you are disappointed for any reason let us know as soon as possible in writing to The Complaints Officer, C U Insurance Consultants Ltd, 1 Trevor Terrace, North Shields, Tyne & Wear, NE30 2DG or by telephone on 0191 2583838, or by fax on 0191 2583841.

If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints procedure promptly and within 5 working days. We will investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks thereafter.

If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Service (FOS) for an independent assessment and opinion.

The FOS Consumer Helpline is on 0800 023 4567(free for people phoning from a “fixed line” (for example, a landline at home) or 0300 123 9123(free for mobile-phone users paying a monthly charge for calls to No’s starting 01 or 03). Alternatively you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR. www.financial-ombudsman.org.uk